Contact Us
This is the page to use if you need to reach the Best Casino Sites editorial team — to flag an error in a review, share your own experience with a casino we cover, ask how we rank operators, or raise a commercial enquiry. Below you'll find the email address, what we can realistically help with, what belongs with a regulator or support service instead, and how long a reply usually takes.
How to reach the editorial team
Email [email protected]. It's the only channel we monitor, and it reaches the same inbox whether you're a reader, an operator or a journalist. We aim to reply within two business days. Corrections and factual disputes are prioritized over general questions.
To help us act on your message quickly, put the casino name in the subject line and include these in the body:
- The operator you're writing about, exactly as it appears on our pages — for example Raging Bull or Slots of Vegas.
- The page or section you're referring to, and the date you read it.
- What you believe is wrong or missing, with a source where you have one: a screenshot of the terms, a support transcript, an email from the casino.
- Whether you want your name withheld if we update the page as a result.
Please don't send account numbers, full card numbers, Social Security numbers, copies of ID documents or passwords. We don't need them and we don't want them on file. If a query genuinely requires that kind of detail, it belongs with the casino's own verification team or with the state regulator, not with us.
What we can help with — and what we can't
We're an independent publisher. We research and review casinos; we don't operate them, hold player funds, process payments or have any administrative access to your account. That boundary decides what's worth emailing us about.
| We can help with | We can't help with |
|---|---|
| Correcting a bonus figure, wagering requirement or expiry date on our pages | Releasing a pending withdrawal or reversing a locked account |
| Explaining how a term like maximum bonus bet, cashout limit or RTP works | Overturning a casino's KYC or source-of-funds decision |
| Pointing you to the right regulator or complaints route for your state | Acting as an adjudicator in a withdrawal dispute |
| Explaining our ranking method and commercial arrangements | Confirming whether a specific promotion will be honored for you |
| Logging reader reports about payout delays or unclear terms | Recovering losses, arranging refunds or awarding compensation |
Reader reports still matter even when we can't intervene. Patterns are what move a rating: several independent accounts of the same withdrawal verification loop at the same operator is the sort of thing that triggers a re-review.
How this site makes money
Some links to casinos on Best Casino Sites are commercial. If you open an account through one, we may earn a commission from the operator. You pay nothing extra, and commission does not buy a position in our lists or a higher editorial rating. Ratings on this site are our own editorial scores based on research — they are not customer-review averages, and we have not deposited, played or withdrawn at the operators we cover. If you think a review reads as though a commercial relationship influenced it, say so in your email and quote the passage; that's a complaint we take seriously and answer in writing.
Questions about a specific operator's offer
Most reader emails are about a headline bonus that didn't behave as expected. Below are three operators we're asked about most, with the terms that usually sit behind the question. In every case the operator's own published terms are the authority, and they can change without notice — check them before you deposit.
Raging Bull — 410% up to $10,000 + 50 Free Spins
Raging Bull leads our list and draws the highest volume of questions, mostly because the advertised headline is unusually large. That size is exactly why it needs reading carefully: a percentage that high is normally attached to a wagering requirement, a maximum bet while the bonus is active, and a cap on how much of a bonus win can be cashed out. The 50 free spins are typically restricted to named slots. Our editorial rating of 10.0 reflects the breadth of the offer and the range of games, not a judgment that the terms are easy. The limitation worth knowing: a large advertised maximum is only reachable by depositing a large amount, and the effective playthrough on a 410% match is substantial. If you're emailing us about a locked balance here, tell us which term you were told you breached.
Magician Bet — 101% No Wagering
Magician Bet is on this page because it answers the single most common complaint we receive: wagering requirements. A no-wagering structure means the matched funds don't carry a playthrough multiple, which removes the main reason bonus balances get voided. It's the cleaner option for anyone who wants to withdraw without tracking turnover. The trade-off is scale — 101% is modest next to the headline percentages elsewhere, and no-wagering offers commonly carry their own conditions, such as a maximum win from bonus funds or a shorter validity window. Rated 9.9 by our editors for clarity rather than size.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Slots of Vegas earns its place on a contact page because its free spins are tied to a specific named title, Cash Chaser, which is where a lot of confusion starts. Spins restricted to one game produce winnings that usually convert to bonus funds first and carry their own playthrough before withdrawal. Our 9.6 rating reflects a strong slots-led catalog and a straightforward promotional structure. The limitation: game restrictions during an active bonus are common, and table games often contribute little or nothing toward clearing it, so a player who moves to blackjack mid-bonus can end up further from a cashout than when they started.
Comparing the offers at a glance
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 |
| Magician Bet | 101% No Wagering | 9.9 |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.6 |
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins & 5 cards | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 8.9 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500 x3 | 8.8 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.5 |
All offers are new-player promotions unless the operator states otherwise, subject to minimum deposits, wagering requirements, maximum bet rules and expiry dates set by the casino. Sweepstakes-style rewards quoted in SC or coins are not the same thing as cash — read the operator's redemption rules before assuming a balance is withdrawable.
Money questions we're asked most
We can't move money, but we can explain the mechanics, and this is what most contact emails turn out to be about.
- What it costs to take part. Minimum deposits vary by operator and by method, and a bonus percentage only applies above the minimum qualifying deposit. A 500% match on a $10 deposit is not the same product as the same match on $200.
- Paying in. Depending on the operator and your state, deposits are commonly made by debit card, credit card (some US issuers decline gambling transactions), ACH bank transfer, wire transfer or an e-wallet. PayPal availability is limited to certain state-licensed operators, so verify it on the cashier page rather than assuming. Bets.FM's headline is quoted in bitcoin, which means crypto-denominated balances and their own conversion and volatility considerations.
- Getting paid out. Withdrawal routes are usually narrower than deposit routes, and many casinos return funds by the method you deposited with. Expect a minimum withdrawal amount, a per-day or per-month withdrawal limit, and possible fees on wires. Advertised payout times are the operator's claim, not a result we've measured.
- Verification. KYC identity checks, and sometimes source-of-funds checks on larger amounts, are a legal requirement rather than a stalling tactic. Completing them before your first withdrawal request is the single most effective way to avoid a delay.
If a withdrawal dispute has stalled after you've exhausted the casino's own complaints procedure, email us with the timeline and we'll tell you which escalation route applies. We log every report; we don't arbitrate them.
Reporting a problem with a game or catalog
Tell us the game type as well as the title, because the answer differs. Slots questions are usually about RTP, volatility or whether a random number generator outcome can be challenged. Table game questions — blackjack, roulette, baccarat — are often about bonus contribution rates. Live dealer questions tend to concern stream quality, table limits or availability at certain hours. Progressive jackpot questions almost always come down to whether the qualifying bet was met. Where a complaint concerns game fairness rather than casino conduct, the software provider and the licensing regulator are the right destinations, and we'll say so.
Sportsbooks, poker and the rest
Several operators we cover run more than a casino. BetUS, for example, is known for sportsbook markets alongside its casino product, and a number of sites bolt on poker rooms, virtual sports or bingo. Those verticals usually sit under separate promotions, separate wagering rules and sometimes separate bonus wallets. A casino welcome bonus rarely clears through sports bets, and vice versa. We review casino products here, so if your enquiry concerns a sports bet settlement or a poker rake dispute, tell us — we may be able to point you somewhere useful even though it's outside what we cover editorially.
Eligibility, licensing and where to complain
You must be 21 or over to gamble online in most US states, and 18 or over in a small number; the operator's terms and your state's rules decide which applies to you. Online casino gambling is regulated state by state, not by a single federal authority. Federal law addresses matters such as interstate wire transmission, but whether an online casino may lawfully accept you depends on the state you're physically in when you play. A site accepting registrations from a state is not the same as being authorized to serve that state — that distinction is the one readers get caught by most often, and we don't claim a licence for any operator we haven't verified.
Because of that, the complaints chain generally runs in this order:
- The casino's own support and formal complaints procedure — keep everything in writing and note reference numbers.
- The regulator that licenses the operator in your state, where one applies. State gaming boards and commissions publish player complaint forms.
- Any alternative dispute resolution body named in the operator's terms.
We're not a regulator, an ombudsman or a law firm, and nothing on this site is legal advice. Read our terms and conditions for the limits of what we publish, and more about who writes these reviews if you want to know who you're emailing.
If gambling has stopped being fun
If your message is about losing control rather than about a casino's conduct, please don't wait for our reply. Self-exclusion tools, deposit and loss limits, session reminders and account closure are available at licensed operators, and blocking software can restrict access at the device level. In the US, the National Council on Problem Gambling operates a confidential 24/7 helpline on 1-800-522-4700, which also takes text and chat. Our responsible gambling resources set out the tools worth turning on before you need them. Gambling is entertainment with a cost attached; it is never a way to make money or fix a financial problem, and no casino can be described as completely safe.
Media, corrections and commercial enquiries
Operators wanting to correct listed terms should email the same address with the amended terms and a link to the published version on their own site; we'll verify before changing anything. Journalists and researchers can request comment on our method — how we weigh bonus fairness, payout conditions, game range, licensing transparency and support quality, and why commission plays no part in ordering. Readers outside the US market who arrived here looking for UK casinos outside GamStop will find that covered separately.
Facts on this page were last checked on Sep 25, 2026 by Dylan Marshall. Operator terms change frequently, so if something reads as out of date, that email address is the fastest way to get it fixed.